Break Down Silos and Scale Impact with Research Operations
OnlineRebecca Blakiston and Fan Huang present at Service Design in Government, a virtual conference out of Scotland for anyone involved in designing, delivering, and commissioning public services. Research Operations (ResOps) …
Design Studio: Hands-On Workshop
Main Library, University of Arizona 1510 E University Blvd, Tucson, AZ, United StatesIn-person workshop presented by Rebecca Blakiston and Bob Liu for UX@UA. Starting a UX project can be daunting—especially when you need buy-in from stakeholders with an ambitious wishlist. In this workshop, …
Visualizing the Customer Journey to Improve Library Services
OnlineAre you looking for ways to assess and improve your library services, spaces, and websites? Have you ever considered visualizing your customers’ journey to uncover pain points and new opportunities? …
Data Fluency Foundations: User Experience and Data
OnlineHow can you ensure you are centering your users and their experiences in all of your data processes? In this session as part of Library Journal's Data Fluency Foundations online course, …
Enhancing Parks and Recreation Programs through Human-Centered Design
Parks and Recreation aims to create spaces, events, and services that positively impact the community. While we often collect feedback through surveys, there are many more ways we can enhance …
Service Design Methods: Improving the User Experience Across Touchpoints
OnlineHow do you know that your digital library services are meeting the needs and expectations of your customers? In this talk, provided free of charge for library workers in the …