Latest Past Events
[CANCELLED] Service Design Methods: Improving the User Experience Across Touchpoints
OnlineDue to sudden and unexpected funding cuts at the Institute of Museum and Library Services (IMLS), this program has been cancelled. I hope funding gets restored. How do you know that your digital library services are meeting the needs and expectations of your customers? In this talk, provided free of charge for library workers in
Enhancing Parks and Recreation Programs through Human-Centered Design
Marana Aquatic and Recreation Center 13455 N Marana Main St, MaranaParks and Recreation aims to create spaces, events, and services that positively impact the community. While we often collect feedback through surveys, there are many more ways we can enhance the way we design programs and experiences to truly meet the needs of our visitors. In this interactive session, Rebecca will introduce human-centered design principles
Data Fluency Foundations: User Experience and Data
OnlineHow can you ensure you are centering your users and their experiences in all of your data processes? In this session as part of Library Journal's Data Fluency Foundations online course, we will cover the foundations of user experience (UX) as it relates to collecting, analyzing, and engaging with data. You'll gain practical tips for designing