2 events found.
Enhancing Parks and Recreation Programs through Human-Centered Design
Parks and Recreation aims to create spaces, events, and services that positively impact the community. While we often collect feedback through surveys, we can enhance the way we design programs and experiences to truly meet the needs of our visitors. This interactive session, led by Rebecca Blakiston, Senior Service Designer at MO Studio, will introduce …
Service Design Methods: Improving the User Experience Across Touchpoints
OnlineHow do you know that your digital library services are meeting the needs and expectations of your customers? In this talk, provided free of charge for library workers in the state of Florida, you will learn key service design techniques that focus on optimizing every interaction a customer has with the library—from seamless book checkouts …
Free