Organizations are a Design Problem

In a remarkable way to cap off my career as a UX librarian, I had the privilege of presenting a keynote at UXLibs VI in Newcastle, UK. The conference theme was a big one: organizational culture.

I believe that UXers are well positioned to influence cultural change. Titled “Harnessing our Superpowers,” the focus of my talk was on how to use our UX powers of curiosity, empathy, ideation, and iteration to advance UX maturity within our organizations.

I’ll be writing a chapter inspired by the talk for the UX in Libraries Yearbook (a version of conference proceedings), but in the meantime here’s the slidedeck. You can also access the Google Slides version.