Service blueprinting, as a core component of service design, can be a helpful tool in the early stages of prototyping an idea.
I created this short presentation for the Innovation for Justice course and thought I’d share it here. It covers:
- Why services are often complicated: variety of players, channels, and interdependencies
- What service blueprints do: visualize processes across swim lanes
- Characteristics of service blueprints: comprehensive, specific, iterative
- Examples of service blueprints
- Considerations for creating a service blueprint: your audience, level of fidelity, and goals
Also access the slide deck with notes.