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Latest Past Events
Service Design Methods: Improving the User Experience Across Touchpoints
OnlineA free virtual presentation for librarians and library workers. How do you know that your digital library services are meeting the needs and expectations of your customers? In this talk, you will learn key service design techniques that focus on optimizing every interaction a customer has with the library—from seamless book checkouts to easy event
Free
[CANCELLED] Service Design Methods: Improving the User Experience Across Touchpoints
OnlineDue to sudden and unexpected funding cuts at the Institute of Museum and Library Services (IMLS), this program has been cancelled. I hope funding gets restored. How do you know that your digital library services are meeting the needs and expectations of your customers? In this talk, provided free of charge for library workers in
Free