Rebecca Blakiston presents online for ALA eLearning. Individuals visit our library websites for content, so it’s important to ensure our content is clear, concise, and created with our users’ needs in mind. Our content should help users quickly and easily complete tasks and get the answers to their questions on the first try. You’ll learn

Rebecca delivers a design thinking workshop for staff of the Copley Library at the University of San Diego. Student success is critical to the mission of the university, but the needs and expectations of our students are evolving rapidly. As a library, how might we empower all students to be successful in 2020 and beyond?

Rebecca Blakiston, Bob Liu, and Lara Miller present a workshop for staff at the University of Arizona. The everyday experience of students and faculty matters. It is critical to the university's long-term success. The field of user experience (UX) provides us with tools to build empathy, expand understanding, and recommend impactful solutions. In this hands-on