Do you want feedback from your patrons? From surveys and focus groups to journey mapping and usability testing, our users can tell us a lot about what's working well and how we can improve. In this presentation, learn a variety of methods and how they can be conducted safely at a distance, and what we

Do users struggle to understand content on your library website? People visit our websites to get answers to their questions, but are often overwhelmed with what they find. Fortunately, writing effectively for the web is a craft you can hone. In this presentation, learn tips for writing content that is concise, organized, and created with

Rebecca presents online as part of the eduWeb Spring Innovation Showcase. Learn how to build community, leverage expertise, break down silos, and foster user-centered thinking and practices campus-wide. In many higher ed institutions, user experience (UX) expertise is scarce and lives in pockets across campus, such as libraries, IT, and online learning, as well as