Are you looking for ways to assess and improve your library services, spaces, and websites? Have you ever considered visualizing your customers’ journey to uncover pain points and new opportunities? Join us for an engaging session where we explore how to bring the library experience to life through powerful visualizations, including customer journey maps, user

In-person workshop presented by Rebecca Blakiston and Bob Liu for UX@UA. Starting a UX project can be daunting—especially when you need buy-in from stakeholders with an ambitious wishlist. In this workshop, you’ll hear about the "design studio" method, a lightweight session that can happen anytime and anywhere. Learn how to engage stakeholders and collaborators, see what they’d like

Rebecca Blakiston and Fan Huang present at Service Design in Government, a virtual conference out of Scotland for anyone involved in designing, delivering, and commissioning public services. Research Operations (ResOps) is well known for providing research tools, establishing research governance, and setting standardized procedures. For large organizations, however, ResOps can go even further, helping to