Are you looking for ways to assess and improve your library services, spaces, and websites? Have you ever considered visualizing your customers’ journey to uncover pain points and new opportunities?

In-person workshop presented by Rebecca Blakiston and Bob Liu for UX@UA. Starting a UX project can be daunting—especially when you need buy-in from stakeholders with an ambitious wishlist. In this workshop,

Rebecca Blakiston and Fan Huang present at Service Design in Government, a virtual conference out of Scotland for anyone involved in designing, delivering, and commissioning public services. Research Operations (ResOps)