The Power of Empathy as a Daily Practice

Rebecca Blakiston delivers the opening keynote for the Annual Meeting of the Upstate New York Ontario Chapter of the Medical Library Association (UNYOC/MLA).

We do our best work when we understand the needs, behaviors, motivations, and challenges of our end users. Empathy is one of our greatest tools for doing this, and empathy is both a skill that we can build and a choice that we can make.

In this presentation, you’ll learn tools and techniques for building intentional, cognitive empathy for your users, your colleagues, and yourself. And you’ll learn how incorporating empathy building into your daily practice can make you a better librarian, collaborator, and human being.