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UID:1440-1746576000-1746662399@rebeccablakiston.info
SUMMARY:Data Fluency Foundations: User Experience and Data
DESCRIPTION:How can you ensure you are centering your users and their experiences in all of your data processes? In this session as part of Library Journal’s Data Fluency Foundations online course\, we will cover the foundations of user experience (UX) as it relates to collecting\, analyzing\, and engaging with data. You’ll gain practical tips for designing effective surveys\, as well as explore alternative methods for gathering both behavioral and attitudinal data. You’ll learn how data from user research can inform and enhance the design of products and services to truly meet users’ needs.
URL:https://rebeccablakiston.info/event/data-fluency-foundations-user-experience-and-data/
LOCATION:Online
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DTSTART;TZID=America/Los_Angeles:20250516T153000
DTEND;TZID=America/Los_Angeles:20250516T163000
DTSTAMP:20250516T172550Z
CREATED:20250320T194456Z
LAST-MODIFIED:20250516T172550Z
UID:1435-1747409400-1747413000@rebeccablakiston.info
SUMMARY:Enhancing Parks and Recreation Programs through Human-Centered Design
DESCRIPTION:Parks and Recreation aims to create spaces\, events\, and services that positively impact the community. While we often collect feedback through surveys\, there are many more ways we can enhance the way we design programs and experiences to truly meet the needs of our visitors. In this interactive session\, Rebecca will introduce human-centered design principles and practical methods to improve the services we provide. \nThe workshop will be held in person in Tucson\, Arizona.
URL:https://rebeccablakiston.info/event/enhancing-parks-and-recreation-programs-through-human-centered-design/
LOCATION:Marana Aquatic and Recreation Center\, 13455 N Marana Main St\, Marana\, AZ\, 85653\, United States
ATTACH;FMTTYPE=image/png:https://rebeccablakiston.info/wp-content/uploads/2025/03/AZPRAmasthead.png
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DTSTART;TZID=America/Halifax:20250618T120000
DTEND;TZID=America/Halifax:20250618T133000
DTSTAMP:20250515T181547Z
CREATED:20250320T193724Z
LAST-MODIFIED:20250515T181547Z
UID:1432-1750248000-1750253400@rebeccablakiston.info
SUMMARY:[CANCELLED] Service Design Methods: Improving the User Experience Across Touchpoints
DESCRIPTION:Due to sudden and unexpected funding cuts at the Institute of Museum and Library Services (IMLS)\, this program has been cancelled. I hope funding gets restored. \nHow do you know that your digital library services are meeting the needs and expectations of your customers? In this talk\, provided free of charge for library workers in the state of Florida\, you will learn key service design techniques that focus on optimizing every interaction a customer has with the library—from seamless book checkouts to easy event registrations\, efficient study room bookings\, and simplified access to digital journals. Attendees will learn how to create a more intuitive and cohesive experience across all library touchpoints\, fostering a more accessible and responsive environment for the people it serves.
URL:https://rebeccablakiston.info/event/service-design-methods-improving-the-user-experience-across-touchpoints/
LOCATION:Online
ATTACH;FMTTYPE=image/jpeg:https://rebeccablakiston.info/wp-content/uploads/2020/11/florida-webinars.jpg
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DTSTART;TZID=America/New_York:20261105T150000
DTEND;TZID=America/New_York:20261105T160000
DTSTAMP:20261020T161139Z
CREATED:20261020T161139Z
LAST-MODIFIED:20261020T161139Z
UID:1469-1793890800-1793894400@rebeccablakiston.info
SUMMARY:Service Design Methods: Improving the User Experience Across Touchpoints
DESCRIPTION:A free virtual presentation for librarians and library workers. \nHow do you know that your digital library services are meeting the needs and expectations of your customers? In this talk\, you will learn key service design techniques that focus on optimizing every interaction a customer has with the library—from seamless book checkouts to easy event registrations\, efficient study room bookings\, and simplified access to digital journals. Attendees will learn how to create a more intuitive and cohesive experience across all library touchpoints\, fostering a more accessible and responsive environment for the people it serves.
URL:https://rebeccablakiston.info/event/service-design-methods-improving-the-user-experience-across-touchpoints-2/
LOCATION:Online
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