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DTSTART;TZID=America/New_York:20230726T120000
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DTSTAMP:20230624T165806Z
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LAST-MODIFIED:20230624T165806Z
UID:1375-1690372800-1690376400@rebeccablakiston.info
SUMMARY:3 Steps to Cleaning Up Our Websites
DESCRIPTION:Rebecca presents for Florida Library Webinars. Free to library workers in the state of Florida. \nLibrary websites tend to have a lot of content that’s hard to sustain. Oftentimes\, they are filled with outdated\, duplicative\, and overly complex content. \nIn this webinar\, learn three steps you can quickly implement that will reduce your content and simplify your website\, making it more user-friendly and more sustainable in the long term.
URL:https://rebeccablakiston.info/event/3-steps-to-cleaning-up-our-websites/
LOCATION:Online
ATTACH;FMTTYPE=image/jpeg:https://rebeccablakiston.info/wp-content/uploads/2020/11/florida-webinars.jpg
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BEGIN:VEVENT
DTSTART;TZID=America/Denver:20240307T083000
DTEND;TZID=America/Denver:20240307T093000
DTSTAMP:20240220T225753Z
CREATED:20240220T225753Z
LAST-MODIFIED:20240220T225753Z
UID:1377-1709800200-1709803800@rebeccablakiston.info
SUMMARY:Break Down Silos and Scale Impact with Research Operations
DESCRIPTION:Rebecca Blakiston and Fan Huang present at Service Design in Government\, a virtual conference out of Scotland for anyone involved in designing\, delivering\, and commissioning public services. \nResearch Operations (ResOps) is well known for providing research tools\, establishing research governance\, and setting standardized procedures. For large organizations\, however\, ResOps can go even further\, helping to break down information silos\, allowing researched information to move across an organization in the same way that IT infrastructure enables information to move across a network. \nApproaching ResOps through the lens of IT infrastructure allows us to design research infrastructures that make research accessible and scalable in government. \nThis presentation will bring practical approaches to the large-scale research and service design most common to government agencies. User research in government requires a greater level of systems thinking\, so we will acknowledge the challenges of that complexity and how particular approaches to ResOps can meet that challenge. \nParticipant takeaways: \n\nPractical approaches to large-scale research\nHow ResOps can enable research to move across an organisation\nDesigning research infrastructure to actively aid effective service design
URL:https://rebeccablakiston.info/event/research-ops/
LOCATION:Online
ATTACH;FMTTYPE=image/jpeg:https://rebeccablakiston.info/wp-content/uploads/2024/02/sdingov.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20240425T173000
DTEND;TZID=America/Denver:20240425T190000
DTSTAMP:20240418T161552Z
CREATED:20240226T191126Z
LAST-MODIFIED:20240418T161552Z
UID:1380-1714066200-1714071600@rebeccablakiston.info
SUMMARY:Design Studio: Hands-On Workshop
DESCRIPTION:In-person workshop presented by Rebecca Blakiston and Bob Liu for UX@UA. \nStarting a UX project can be daunting—especially when you need buy-in from stakeholders with an ambitious wishlist. In this workshop\, you’ll hear about the “design studio” method\, a lightweight session that can happen anytime and anywhere. Learn how to engage stakeholders and collaborators\, see what they’d like to include in a final design\, and establish the consensus and trust you need – all in the early stage of your project. You’ll also see examples of how others have used design studios to tackle tricky problems.
URL:https://rebeccablakiston.info/event/design-studio/
LOCATION:Main Library\, University of Arizona\, 1510 E University Blvd\, Tucson\, AZ\, 85721\, United States
ATTACH;FMTTYPE=image/webp:https://rebeccablakiston.info/wp-content/uploads/2024/02/design-studio.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250115T110000
DTEND;TZID=America/New_York:20250115T120000
DTSTAMP:20241209T204818Z
CREATED:20241209T204733Z
LAST-MODIFIED:20241209T204818Z
UID:1427-1736938800-1736942400@rebeccablakiston.info
SUMMARY:Visualizing the Customer Journey to Improve Library Services
DESCRIPTION:Are you looking for ways to assess and improve your library services\, spaces\, and websites? Have you ever considered visualizing your customers’ journey to uncover pain points and new opportunities? \nJoin us for an engaging session where we explore how to bring the library experience to life through powerful visualizations\, including customer journey maps\, user experience maps\, and service blueprints. In this workshop\, you will learn: \n\nThe impact of visualizing services to pinpoint pain points and discover opportunities for improvement\nThe differences between various mapping techniques and how to select the best one for your specific needs.\nMethods for creating maps\, including research methods\, visualization tools\, and co-design workshops.\n\nWhether you’re a public services librarian\, web librarian\, UX specialist\, or any library professional eager to improve service delivery\, this workshop will equip you with tools to map out the user journey and ultimately improve your library’s user experience.
URL:https://rebeccablakiston.info/event/visualizing-customer-journey/
LOCATION:Online
ATTACH;FMTTYPE=image/png:https://rebeccablakiston.info/wp-content/uploads/2024/12/TBLC.png
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20250507
DTEND;VALUE=DATE:20250508
DTSTAMP:20250327T223836Z
CREATED:20250327T223736Z
LAST-MODIFIED:20250327T223836Z
UID:1440-1746576000-1746662399@rebeccablakiston.info
SUMMARY:Data Fluency Foundations: User Experience and Data
DESCRIPTION:How can you ensure you are centering your users and their experiences in all of your data processes? In this session as part of Library Journal’s Data Fluency Foundations online course\, we will cover the foundations of user experience (UX) as it relates to collecting\, analyzing\, and engaging with data. You’ll gain practical tips for designing effective surveys\, as well as explore alternative methods for gathering both behavioral and attitudinal data. You’ll learn how data from user research can inform and enhance the design of products and services to truly meet users’ needs.
URL:https://rebeccablakiston.info/event/data-fluency-foundations-user-experience-and-data/
LOCATION:Online
ATTACH;FMTTYPE=image/jpeg:https://rebeccablakiston.info/wp-content/uploads/2025/03/2025-data-fluency_1155x350.jpg
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DTSTART;TZID=America/Los_Angeles:20250516T153000
DTEND;TZID=America/Los_Angeles:20250516T163000
DTSTAMP:20250516T172550Z
CREATED:20250320T194456Z
LAST-MODIFIED:20250516T172550Z
UID:1435-1747409400-1747413000@rebeccablakiston.info
SUMMARY:Enhancing Parks and Recreation Programs through Human-Centered Design
DESCRIPTION:Parks and Recreation aims to create spaces\, events\, and services that positively impact the community. While we often collect feedback through surveys\, there are many more ways we can enhance the way we design programs and experiences to truly meet the needs of our visitors. In this interactive session\, Rebecca will introduce human-centered design principles and practical methods to improve the services we provide. \nThe workshop will be held in person in Tucson\, Arizona.
URL:https://rebeccablakiston.info/event/enhancing-parks-and-recreation-programs-through-human-centered-design/
LOCATION:Marana Aquatic and Recreation Center\, 13455 N Marana Main St\, Marana\, AZ\, 85653\, United States
ATTACH;FMTTYPE=image/png:https://rebeccablakiston.info/wp-content/uploads/2025/03/AZPRAmasthead.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Halifax:20250618T120000
DTEND;TZID=America/Halifax:20250618T133000
DTSTAMP:20250515T181547Z
CREATED:20250320T193724Z
LAST-MODIFIED:20250515T181547Z
UID:1432-1750248000-1750253400@rebeccablakiston.info
SUMMARY:[CANCELLED] Service Design Methods: Improving the User Experience Across Touchpoints
DESCRIPTION:Due to sudden and unexpected funding cuts at the Institute of Museum and Library Services (IMLS)\, this program has been cancelled. I hope funding gets restored. \nHow do you know that your digital library services are meeting the needs and expectations of your customers? In this talk\, provided free of charge for library workers in the state of Florida\, you will learn key service design techniques that focus on optimizing every interaction a customer has with the library—from seamless book checkouts to easy event registrations\, efficient study room bookings\, and simplified access to digital journals. Attendees will learn how to create a more intuitive and cohesive experience across all library touchpoints\, fostering a more accessible and responsive environment for the people it serves.
URL:https://rebeccablakiston.info/event/service-design-methods-improving-the-user-experience-across-touchpoints/
LOCATION:Online
ATTACH;FMTTYPE=image/jpeg:https://rebeccablakiston.info/wp-content/uploads/2020/11/florida-webinars.jpg
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261105T150000
DTEND;TZID=America/New_York:20261105T160000
DTSTAMP:20261020T161139Z
CREATED:20261020T161139Z
LAST-MODIFIED:20261020T161139Z
UID:1469-1793890800-1793894400@rebeccablakiston.info
SUMMARY:Service Design Methods: Improving the User Experience Across Touchpoints
DESCRIPTION:A free virtual presentation for librarians and library workers. \nHow do you know that your digital library services are meeting the needs and expectations of your customers? In this talk\, you will learn key service design techniques that focus on optimizing every interaction a customer has with the library—from seamless book checkouts to easy event registrations\, efficient study room bookings\, and simplified access to digital journals. Attendees will learn how to create a more intuitive and cohesive experience across all library touchpoints\, fostering a more accessible and responsive environment for the people it serves.
URL:https://rebeccablakiston.info/event/service-design-methods-improving-the-user-experience-across-touchpoints-2/
LOCATION:Online
ATTACH;FMTTYPE=image/png:https://rebeccablakiston.info/wp-content/uploads/2026/10/Novare-Library-Services.png
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