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BEGIN:VEVENT
DTSTART;TZID=America/Halifax:20250618T120000
DTEND;TZID=America/Halifax:20250618T133000
DTSTAMP:20260423T145218
CREATED:20250320T193724Z
LAST-MODIFIED:20250515T181547Z
UID:1432-1750248000-1750253400@rebeccablakiston.info
SUMMARY:[CANCELLED] Service Design Methods: Improving the User Experience Across Touchpoints
DESCRIPTION:Due to sudden and unexpected funding cuts at the Institute of Museum and Library Services (IMLS)\, this program has been cancelled. I hope funding gets restored. \nHow do you know that your digital library services are meeting the needs and expectations of your customers? In this talk\, provided free of charge for library workers in the state of Florida\, you will learn key service design techniques that focus on optimizing every interaction a customer has with the library—from seamless book checkouts to easy event registrations\, efficient study room bookings\, and simplified access to digital journals. Attendees will learn how to create a more intuitive and cohesive experience across all library touchpoints\, fostering a more accessible and responsive environment for the people it serves.
URL:https://rebeccablakiston.info/event/service-design-methods-improving-the-user-experience-across-touchpoints/
LOCATION:Online
ATTACH;FMTTYPE=image/jpeg:https://rebeccablakiston.info/wp-content/uploads/2020/11/florida-webinars.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250516T153000
DTEND;TZID=America/Los_Angeles:20250516T163000
DTSTAMP:20260423T145218
CREATED:20250320T194456Z
LAST-MODIFIED:20250516T172550Z
UID:1435-1747409400-1747413000@rebeccablakiston.info
SUMMARY:Enhancing Parks and Recreation Programs through Human-Centered Design
DESCRIPTION:Parks and Recreation aims to create spaces\, events\, and services that positively impact the community. While we often collect feedback through surveys\, there are many more ways we can enhance the way we design programs and experiences to truly meet the needs of our visitors. In this interactive session\, Rebecca will introduce human-centered design principles and practical methods to improve the services we provide. \nThe workshop will be held in person in Tucson\, Arizona.
URL:https://rebeccablakiston.info/event/enhancing-parks-and-recreation-programs-through-human-centered-design/
LOCATION:Marana Aquatic and Recreation Center\, 13455 N Marana Main St\, Marana\, AZ\, 85653\, United States
ATTACH;FMTTYPE=image/png:https://rebeccablakiston.info/wp-content/uploads/2025/03/AZPRAmasthead.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250507
DTEND;VALUE=DATE:20250508
DTSTAMP:20260423T145218
CREATED:20250327T223736Z
LAST-MODIFIED:20250327T223836Z
UID:1440-1746576000-1746662399@rebeccablakiston.info
SUMMARY:Data Fluency Foundations: User Experience and Data
DESCRIPTION:How can you ensure you are centering your users and their experiences in all of your data processes? In this session as part of Library Journal’s Data Fluency Foundations online course\, we will cover the foundations of user experience (UX) as it relates to collecting\, analyzing\, and engaging with data. You’ll gain practical tips for designing effective surveys\, as well as explore alternative methods for gathering both behavioral and attitudinal data. You’ll learn how data from user research can inform and enhance the design of products and services to truly meet users’ needs.
URL:https://rebeccablakiston.info/event/data-fluency-foundations-user-experience-and-data/
LOCATION:Online
ATTACH;FMTTYPE=image/jpeg:https://rebeccablakiston.info/wp-content/uploads/2025/03/2025-data-fluency_1155x350.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250115T110000
DTEND;TZID=America/New_York:20250115T120000
DTSTAMP:20260423T145218
CREATED:20241209T204733Z
LAST-MODIFIED:20241209T204818Z
UID:1427-1736938800-1736942400@rebeccablakiston.info
SUMMARY:Visualizing the Customer Journey to Improve Library Services
DESCRIPTION:Are you looking for ways to assess and improve your library services\, spaces\, and websites? Have you ever considered visualizing your customers’ journey to uncover pain points and new opportunities? \nJoin us for an engaging session where we explore how to bring the library experience to life through powerful visualizations\, including customer journey maps\, user experience maps\, and service blueprints. In this workshop\, you will learn: \n\nThe impact of visualizing services to pinpoint pain points and discover opportunities for improvement\nThe differences between various mapping techniques and how to select the best one for your specific needs.\nMethods for creating maps\, including research methods\, visualization tools\, and co-design workshops.\n\nWhether you’re a public services librarian\, web librarian\, UX specialist\, or any library professional eager to improve service delivery\, this workshop will equip you with tools to map out the user journey and ultimately improve your library’s user experience.
URL:https://rebeccablakiston.info/event/visualizing-customer-journey/
LOCATION:Online
ATTACH;FMTTYPE=image/png:https://rebeccablakiston.info/wp-content/uploads/2024/12/TBLC.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20240425T173000
DTEND;TZID=America/Denver:20240425T190000
DTSTAMP:20260423T145218
CREATED:20240226T191126Z
LAST-MODIFIED:20240418T161552Z
UID:1380-1714066200-1714071600@rebeccablakiston.info
SUMMARY:Design Studio: Hands-On Workshop
DESCRIPTION:In-person workshop presented by Rebecca Blakiston and Bob Liu for UX@UA. \nStarting a UX project can be daunting—especially when you need buy-in from stakeholders with an ambitious wishlist. In this workshop\, you’ll hear about the “design studio” method\, a lightweight session that can happen anytime and anywhere. Learn how to engage stakeholders and collaborators\, see what they’d like to include in a final design\, and establish the consensus and trust you need – all in the early stage of your project. You’ll also see examples of how others have used design studios to tackle tricky problems.
URL:https://rebeccablakiston.info/event/design-studio/
LOCATION:Main Library\, University of Arizona\, 1510 E University Blvd\, Tucson\, AZ\, 85721\, United States
ATTACH;FMTTYPE=image/webp:https://rebeccablakiston.info/wp-content/uploads/2024/02/design-studio.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20240307T083000
DTEND;TZID=America/Denver:20240307T093000
DTSTAMP:20260423T145218
CREATED:20240220T225753Z
LAST-MODIFIED:20240220T225753Z
UID:1377-1709800200-1709803800@rebeccablakiston.info
SUMMARY:Break Down Silos and Scale Impact with Research Operations
DESCRIPTION:Rebecca Blakiston and Fan Huang present at Service Design in Government\, a virtual conference out of Scotland for anyone involved in designing\, delivering\, and commissioning public services. \nResearch Operations (ResOps) is well known for providing research tools\, establishing research governance\, and setting standardized procedures. For large organizations\, however\, ResOps can go even further\, helping to break down information silos\, allowing researched information to move across an organization in the same way that IT infrastructure enables information to move across a network. \nApproaching ResOps through the lens of IT infrastructure allows us to design research infrastructures that make research accessible and scalable in government. \nThis presentation will bring practical approaches to the large-scale research and service design most common to government agencies. User research in government requires a greater level of systems thinking\, so we will acknowledge the challenges of that complexity and how particular approaches to ResOps can meet that challenge. \nParticipant takeaways: \n\nPractical approaches to large-scale research\nHow ResOps can enable research to move across an organisation\nDesigning research infrastructure to actively aid effective service design
URL:https://rebeccablakiston.info/event/research-ops/
LOCATION:Online
ATTACH;FMTTYPE=image/jpeg:https://rebeccablakiston.info/wp-content/uploads/2024/02/sdingov.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230726T120000
DTEND;TZID=America/New_York:20230726T130000
DTSTAMP:20260423T145218
CREATED:20230624T165806Z
LAST-MODIFIED:20230624T165806Z
UID:1375-1690372800-1690376400@rebeccablakiston.info
SUMMARY:3 Steps to Cleaning Up Our Websites
DESCRIPTION:Rebecca presents for Florida Library Webinars. Free to library workers in the state of Florida. \nLibrary websites tend to have a lot of content that’s hard to sustain. Oftentimes\, they are filled with outdated\, duplicative\, and overly complex content. \nIn this webinar\, learn three steps you can quickly implement that will reduce your content and simplify your website\, making it more user-friendly and more sustainable in the long term.
URL:https://rebeccablakiston.info/event/3-steps-to-cleaning-up-our-websites/
LOCATION:Online
ATTACH;FMTTYPE=image/jpeg:https://rebeccablakiston.info/wp-content/uploads/2020/11/florida-webinars.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20230307T090000
DTEND;TZID=America/Chicago:20230307T121500
DTSTAMP:20260423T145218
CREATED:20230215T012740Z
LAST-MODIFIED:20230215T013017Z
UID:1357-1678179600-1678191300@rebeccablakiston.info
SUMMARY:A Spring Cleaning Sprint: Let's Tidy Up Our Websites
DESCRIPTION:Rebecca presents a workshop at Designing for Digital. \nLibrary websites tend to have a lot of content. Our homepages are often cluttered\, and hidden in the depths of our websites are often outdated\, duplicative\, and overly complex web pages\, many of which are irrelevant to website visitors. Let’s learn some tools and techniques to reduce our content bloat and simplify our websites\, making them more sustainable in the long term. \nIn this workshop\, you’ll learn how to: \n\nIdentify where your website needs the most clean up.\nPrioritize content that matters most through top task surveys\, analytics\, and other data.\nIdentify web pages you can merge\, archive\, or delete.\nReduce content to its simplest and most sustainable form.\nMake the case for why simpler is better.
URL:https://rebeccablakiston.info/event/a-spring-cleaning-sprint-lets-tidy-up-our-websites/
LOCATION:Austin\, TX\, 1900 University Ave\, Austin\, TX\, 78705\, United States
ATTACH;FMTTYPE=image/png:https://rebeccablakiston.info/wp-content/uploads/2023/02/d4d.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20230306T133000
DTEND;TZID=America/Chicago:20230306T141500
DTSTAMP:20260423T145218
CREATED:20230215T012349Z
LAST-MODIFIED:20230215T012349Z
UID:1352-1678109400-1678112100@rebeccablakiston.info
SUMMARY:Overcoming Barriers to UX Research
DESCRIPTION:Rebecca presents at Designing for Digital. \nLibraries aren’t flush with resources\, and UX research often falls to a small team\, a team of one\, or perhaps no one at all. Barriers appear at every stage: picking a method and designing an effective study (and maybe getting it approved)\, securing incentives and recruiting enough of the right participants\, conducting the research itself\, and then turning findings into actionable next steps. In this talk\, we’ll discuss how to overcome barriers at every stage for more realistic and sustainable research that can happen no matter your role or institution.
URL:https://rebeccablakiston.info/event/overcoming-barriers/
LOCATION:Austin\, TX\, 1900 University Ave\, Austin\, TX\, 78705\, United States
ATTACH;FMTTYPE=image/png:https://rebeccablakiston.info/wp-content/uploads/2023/02/d4d.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Halifax:20230111T120000
DTEND;TZID=America/Halifax:20230111T130000
DTSTAMP:20260423T145218
CREATED:20220822T211104Z
LAST-MODIFIED:20220822T211104Z
UID:1337-1673438400-1673442000@rebeccablakiston.info
SUMMARY:Florida Library Webinars: UX on a Budget
DESCRIPTION:Rebecca presents for Florida Library Webinars. Free registration for Florida library staff only. \nLibraries are often strapped for resources\, and are fortunate if they have anyone on staff dedicated to UX research and design. Many of us try to squeeze UX work in between other duties\, which can leave us feeling both frustrated and exhausted. \nIn this talk\, Rebecca will share methods and experiments she ran with her small yet mighty UX team at the University of Arizona. She’ll also introduce some learnings from her new role at Ad Hoc working to support government agencies\, which are also resource constrained. You’ll leave with ideas on how you can do a lot with a little\, as well as how to advocate for more UX resourcing in the future.
URL:https://rebeccablakiston.info/event/florida-library-webinars-ux-on-a-budget/
LOCATION:Online
ATTACH;FMTTYPE=image/jpeg:https://rebeccablakiston.info/wp-content/uploads/2020/11/florida-webinars.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20220607
DTEND;VALUE=DATE:20220610
DTSTAMP:20260423T145218
CREATED:20191214T015650Z
LAST-MODIFIED:20220415T163647Z
UID:986-1654560000-1654819199@rebeccablakiston.info
SUMMARY:Harnessing Our Superpowers: Organizations as a Design Problem
DESCRIPTION:Rebecca Blakiston delivers a keynote talk for the sixth annual UXLibs conference. The conference theme is UX and organizational culture. \nWe know that culture eats strategy for breakfast\, and shifting to a user-centered culture can be exhausting work. But organizations are made up of people\, and as human-centered thinkers\, we’re well positioned to lead the charge. Harnessing our superpowers of curiosity\, empathy\, and iteration\, we’ll identify some small steps we can take today to foster a design culture\, no matter our organization or position within it.
URL:https://rebeccablakiston.info/event/keynote-for-uxlibs-vi/
LOCATION:Newcastle\, UK\, United Kingdom
ATTACH;FMTTYPE=image/png:https://rebeccablakiston.info/wp-content/uploads/2019/12/uxlib-logo.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20220421T203000
DTEND;TZID=America/Denver:20220421T213000
DTSTAMP:20260423T145218
CREATED:20220415T163206Z
LAST-MODIFIED:20220415T163206Z
UID:1238-1650573000-1650576600@rebeccablakiston.info
SUMMARY:Lightweight & Impactful: UX in Action and on a Budget
DESCRIPTION:Rebecca presents for UX Wellington. \nConstraints within the UX process can be a fairly common challenge. Different restrictions such as budget\, time\, tools\, and access to users can lead to new ways of producing lightweight yet impactful work. \nIn this talk\, Rebecca will share methods and experiments she has run at the University of Arizona. Bringing examples of how she has implemented impactful UX practices within constraints and on a tight budget. \nIt will be an interactive presentation. You will be able to share a little bit about your work and the challenges you face by answering anonymous questions. The insights will be shared in real-time during the presentation.
URL:https://rebeccablakiston.info/event/lightweight-impactful-ux-in-action-and-on-a-budget/
LOCATION:Online
ATTACH;FMTTYPE=image/png:https://rebeccablakiston.info/wp-content/uploads/2022/04/Screen-Shot-2022-04-15-at-9.31.06-AM.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20211103T091500
DTEND;TZID=UTC:20211103T101500
DTSTAMP:20260423T145218
CREATED:20211011T232332Z
LAST-MODIFIED:20211011T232356Z
UID:1201-1635930900-1635934500@rebeccablakiston.info
SUMMARY:Charleston Conference Panel: The Workflow Librarian
DESCRIPTION:Rebecca Blakiston presents as part of a panel\, “The workflow librarian: Reaching library users where they are.” \nHow do libraries add value for patrons increasingly working outside library-preferred workflows (e.g. searching via Google Scholar)\, and accessing the library’s collection off-campus? This is a question of profound relevance to all library stakeholders – librarians\, publishers\, and patrons alike – and one that must be addressed to maintain mission relevance. It will mean finding new ways of service delivery and service provision that support learning and research not just remotely\, but outside library-preferred workflows. It will mean putting the library ‘in the life of the user’ by designing library services that ‘surface content in the places where users actually are rather than where libraries would like them to be’ (Pinfield et al.\, 2017\, 28). \nThis session will explore this topic using insights from a new\, large-scale survey of librarians and patrons. It will begin with ten-minute presentations from each of the four speakers outlining their perspectives on this topic. This will be followed by a thirty-minute\, moderated audience Q&A structured through a series of themes\, such as: \n\nthe latest trends in patron behavior\nthe practicalities and challenges of inserting the library into user workflows\nthe relevance to the library’s mission and strategic priorities.\n\nThe Q&A will balance audience participation with panel perspectives to ensure a lively discussion on this timely topic.
URL:https://rebeccablakiston.info/event/charleston-panel-the-workflow-librarian/
LOCATION:Online
ATTACH;FMTTYPE=image/jpeg:https://rebeccablakiston.info/wp-content/uploads/2021/10/Charleston-Confernece-logo-2-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Halifax:20210908T120000
DTEND;TZID=America/Halifax:20210908T130000
DTSTAMP:20260423T145218
CREATED:20201117T232452Z
LAST-MODIFIED:20201118T151253Z
UID:1140-1631102400-1631106000@rebeccablakiston.info
SUMMARY:Florida Library Webinars: User Research Methods
DESCRIPTION:Do you want feedback from your patrons? From surveys and focus groups to journey mapping and usability testing\, our users can tell us a lot about what’s working well and how we can improve. In this presentation\, learn a variety of methods and how they can be conducted safely at a distance\, and what we can learn from feedback from users during the pandemic to help us in the years to come.
URL:https://rebeccablakiston.info/event/florida-library-webinars-user-research-methods/
LOCATION:Online
ATTACH;FMTTYPE=image/jpeg:https://rebeccablakiston.info/wp-content/uploads/2020/11/florida-webinars.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Halifax:20210623T120000
DTEND;TZID=America/Halifax:20210623T130000
DTSTAMP:20260423T145218
CREATED:20201117T232338Z
LAST-MODIFIED:20201117T232338Z
UID:1138-1624449600-1624453200@rebeccablakiston.info
SUMMARY:Florida Library Webinars: Writing for the Web
DESCRIPTION:Do users struggle to understand content on your library website? People visit our websites to get answers to their questions\, but are often overwhelmed with what they find. Fortunately\, writing effectively for the web is a craft you can hone. In this presentation\, learn tips for writing content that is concise\, organized\, and created with users in mind.
URL:https://rebeccablakiston.info/event/florida-library-webinars-writing-for-the-web/
LOCATION:Online
ATTACH;FMTTYPE=image/jpeg:https://rebeccablakiston.info/wp-content/uploads/2020/11/florida-webinars.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Halifax:20210316T130000
DTEND;TZID=America/Halifax:20210316T140000
DTSTAMP:20260423T145218
CREATED:20210303T203927Z
LAST-MODIFIED:20210303T203927Z
UID:1168-1615899600-1615903200@rebeccablakiston.info
SUMMARY:Building UX Capacity Across Campus
DESCRIPTION:Rebecca presents online as part of the eduWeb Spring Innovation Showcase. \nLearn how to build community\, leverage expertise\, break down silos\, and foster user-centered thinking and practices campus-wide. \nIn many higher ed institutions\, user experience (UX) expertise is scarce and lives in pockets across campus\, such as libraries\, IT\, and online learning\, as well as academic departments such as information science\, computer science\, art and design\, and business. At the University of Arizona\, a community of practice called UX@UA emerged in 2017 to support cross-departmental learning and sharing of UX resources. In addition to monthly meetup events for sharing knowledge and networking\, the group of over 750 students\, faculty\, and staff is building UX capacity across campus through a consulting service\, a research participant pool\, and a playbook of methods called The UX Cookbook.
URL:https://rebeccablakiston.info/event/building-ux-capacity-across-campus/
LOCATION:Online
ATTACH;FMTTYPE=image/png:https://rebeccablakiston.info/wp-content/uploads/2021/03/cropped-edu-web-logo-2020-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Halifax:20210224T120000
DTEND;TZID=America/Halifax:20210224T130000
DTSTAMP:20260423T145218
CREATED:20201117T232054Z
LAST-MODIFIED:20201117T232054Z
UID:1134-1614168000-1614171600@rebeccablakiston.info
SUMMARY:Florida Library Webinars: Website Content Strategy
DESCRIPTION:Does your website have content that is complicated\, outdated\, or irrelevant? Content strategy provides us with a set of principles\, tools\, and processes to sustain useful\, usable\, and findable content. In this presentation\, learn how to identify content challenges\, create content principles and style guides\, and establish workflows to support the entire lifecycle of your web content.
URL:https://rebeccablakiston.info/event/florida-library-webinars-website-content-strategy/
LOCATION:Online
ATTACH;FMTTYPE=image/jpeg:https://rebeccablakiston.info/wp-content/uploads/2020/11/florida-webinars.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20201119T133000
DTEND;TZID=America/Chicago:20201119T150000
DTSTAMP:20260423T145218
CREATED:20200901T152017Z
LAST-MODIFIED:20200917T203421Z
UID:1122-1605792600-1605798000@rebeccablakiston.info
SUMMARY:Writing for Your Library Website: Tips for Improving Your Content
DESCRIPTION:Rebecca Blakiston presents online for ALA eLearning. \nIndividuals visit our library websites for content\, so it’s important to ensure our content is clear\, concise\, and created with our users’ needs in mind. Our content should help users quickly and easily complete tasks and get the answers to their questions on the first try. \nYou’ll learn how to focus on key messages\, use active and authentic voice\, remove unnecessary words\, write meaningful titles and headings\, use parallelism\, format text for readability\, and more. \nThis is the fourth iteration of a workshop originally presented in August 2018 and presented again in March 2019 and February 2020.
URL:https://rebeccablakiston.info/event/writing-for-your-library-website-tips-for-improving-your-content-4/
LOCATION:Online
ATTACH;FMTTYPE=image/jpeg:https://rebeccablakiston.info/wp-content/uploads/2018/07/ala-elearning.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20200923T090000
DTEND;TZID=America/Denver:20200923T100000
DTSTAMP:20260423T145218
CREATED:20200824T224720Z
LAST-MODIFIED:20200824T224720Z
UID:1113-1600851600-1600855200@rebeccablakiston.info
SUMMARY:Do's and Don'ts from the User Perspective
DESCRIPTION:Rebecca presents virtually as part of the NISO Humanities Roundtable. \nWe design systems so that students and scholars can discover and access content\, yet how do we know we are meeting their needs and expectations? How do we know if our language and taxonomies are enhancing or hindering discovery? In this presentation\, you will learn techniques for putting yourself in the mind of your users. You’ll learn what we should do more and what we should do less to better optimize the user experience.
URL:https://rebeccablakiston.info/event/dos-and-donts-from-the-user-perspective/
LOCATION:Online
ATTACH;FMTTYPE=image/png:https://rebeccablakiston.info/wp-content/uploads/2020/08/Screen-Shot-2020-08-24-at-3.46.44-PM.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200429T123000
DTEND;TZID=UTC:20200429T130000
DTSTAMP:20260423T145218
CREATED:20200222T182843Z
LAST-MODIFIED:20200327T221123Z
UID:1003-1588163400-1588165200@rebeccablakiston.info
SUMMARY:CNI: Fostering a UX Culture Across Campus
DESCRIPTION:Rebecca Blakiston presents for the CNI Spring 2020 Membership Meeting. \nUser experience (UX) is a multidisciplinary venture that encompasses research\, design\, content\, architecture\, engineering\, and systems. At the University of Arizona\, an informal community of practice emerged in 2017 called “UX@UA” to support cross-departmental learning and sharing of resources. This community now includes over 400 students\, faculty\, and staff who are studying\, teaching\, and doing UX. Members of the UX@UA leadership team are from the Libraries\, Department of English\, Eller College of Management\, and Digital Learning. In addition to monthly meetup events for sharing knowledge and networking\, the group is supporting campus initiatives such as lightweight user testing through a “Tiny Cafe\,” a shared participant pool\, a drop-in UX consulting hour\, a toolkit of reusable templates\, and a UX/UI testing zone in the library. In this talk\, you will learn how we are building capacity\, breaking down silos\, and fostering user-centered thinking and practices campus-wide.
URL:https://rebeccablakiston.info/event/cni-fostering-a-ux-culture-across-campus/
LOCATION:Online\, CA\, United States
ATTACH;FMTTYPE=image/png:https://rebeccablakiston.info/wp-content/uploads/2020/02/ux-at-ua-logo.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20200206T143000
DTEND;TZID=America/New_York:20200206T160000
DTSTAMP:20260423T145218
CREATED:20191212T193515Z
LAST-MODIFIED:20191212T193623Z
UID:982-1580999400-1581004800@rebeccablakiston.info
SUMMARY:Writing for Your Library Website: Tips for Improving Your Content
DESCRIPTION:Rebecca Blakiston presents online for ALA eLearning. \nIndividuals visit our library websites for content\, so it’s important to ensure our content is clear\, concise\, and created with our users’ needs in mind. Our content should help users quickly and easily complete tasks and get the answers to their questions on the first try. \nYou’ll learn how to focus on key messages\, use active and authentic voice\, remove unnecessary words\, write meaningful titles and headings\, use parallelism\, format text for readability\, and more. \nThis is a third iteration of a workshop originally presented in August 2018 and presented again in March 2019.
URL:https://rebeccablakiston.info/event/writing-for-your-library-website-tips-for-improving-your-content-3/
ATTACH;FMTTYPE=image/jpeg:https://rebeccablakiston.info/wp-content/uploads/2018/07/ala-elearning.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20200110T130000
DTEND;TZID=UTC:20200110T160000
DTSTAMP:20260423T145218
CREATED:20191214T020134Z
LAST-MODIFIED:20200102T175423Z
UID:990-1578661200-1578672000@rebeccablakiston.info
SUMMARY:Advancing Student Success: a Design Thinking Workshop
DESCRIPTION:Rebecca delivers a design thinking workshop for staff of the Copley Library at the University of San Diego. \nStudent success is critical to the mission of the university\, but the needs and expectations of our students are evolving rapidly. As a library\, how might we empower all students to be successful in 2020 and beyond? Using a design thinking framework\, we will spend the afternoon tackling this question together by: \n\nbuilding understanding through empathy exercises and personas\ngenerating ideas through ideation and affinity mapping\nvisualizing solutions through prototyping
URL:https://rebeccablakiston.info/event/retreat-for-university-of-san-diego/
LOCATION:Online\, CA\, United States
ATTACH;FMTTYPE=image/jpeg:https://rebeccablakiston.info/wp-content/uploads/2019/12/san-diego-university.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191115T083000
DTEND;TZID=UTC:20191115T100000
DTSTAMP:20260423T145218
CREATED:20190718T184945Z
LAST-MODIFIED:20190729T202258Z
UID:963-1573806600-1573812000@rebeccablakiston.info
SUMMARY:Approaches to Assessing the User Experience
DESCRIPTION:Rebecca Blakiston\, Bob Liu\, and Lara Miller present a workshop for staff at the University of Arizona. \nThe everyday experience of students and faculty matters. It is critical to the university’s long-term success. The field of user experience (UX) provides us with tools to build empathy\, expand understanding\, and recommend impactful solutions. In this hands-on workshop\, you will practice UX exercises and explore how UX can help you in your assessment work no matter where you are at the university.
URL:https://rebeccablakiston.info/event/approaches-to-assessing-the-user-experience/
LOCATION:Student Union\, University of Arizona\, 1303 E University Blvd\, Tucson\, AZ\, 85719\, United States
ATTACH;FMTTYPE=image/png:https://rebeccablakiston.info/wp-content/uploads/2018/07/collab.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20191029T150000
DTEND;TZID=UTC:20191029T160000
DTSTAMP:20260423T145218
CREATED:20190910T183840Z
LAST-MODIFIED:20190910T183840Z
UID:978-1572361200-1572364800@rebeccablakiston.info
SUMMARY:Creating User-Centered Website Navigation
DESCRIPTION:Rebecca Blakiston\, America Curl\, and Lara Miller present as part of the University of Arizona’s IT Summit. \nWebsite content is often hidden behind cumbersome menus. How can we better label\, organize\, and design navigation so users can find what they need? Learn two information architecture techniques for a better user experience: card sorts for creating categories\, and tree testing for identifying navigation paths.
URL:https://rebeccablakiston.info/event/creating-user-centered-website-navigation/
LOCATION:Student Union\, University of Arizona\, 1303 E University Blvd\, Tucson\, AZ\, 85719\, United States
ATTACH;FMTTYPE=image/png:https://rebeccablakiston.info/wp-content/uploads/2019/09/it-summit-logo.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20191024T090000
DTEND;TZID=America/New_York:20191024T100000
DTSTAMP:20260423T145218
CREATED:20190517T185016Z
LAST-MODIFIED:20190824T180224Z
UID:938-1571907600-1571911200@rebeccablakiston.info
SUMMARY:The Power of Empathy as a Daily Practice
DESCRIPTION:Rebecca Blakiston delivers the opening keynote for the Annual Meeting of the Upstate New York Ontario Chapter of the Medical Library Association (UNYOC/MLA). \nWe do our best work when we understand the needs\, behaviors\, motivations\, and challenges of our end users. Empathy is one of our greatest tools for doing this\, and empathy is both a skill that we can build and a choice that we can make. \nIn this presentation\, you’ll learn tools and techniques for building intentional\, cognitive empathy for your users\, your colleagues\, and yourself. And you’ll learn how incorporating empathy building into your daily practice can make you a better librarian\, collaborator\, and human being.
URL:https://rebeccablakiston.info/event/unyoc-mla-2019-annual-meeting/
LOCATION:Watkins Glen\, NY
ATTACH;FMTTYPE=image/png:https://rebeccablakiston.info/wp-content/uploads/2019/05/unyoc-logo.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190515T093000
DTEND;TZID=UTC:20190515T120000
DTSTAMP:20260423T145218
CREATED:20190507T142519Z
LAST-MODIFIED:20190507T142823Z
UID:906-1557912600-1557921600@rebeccablakiston.info
SUMMARY:Web Content for Everyone Symposium
DESCRIPTION:Rebecca Blakiston delivers the keynote presentation and facilitates a workshop at the Web Content for Everyone Symposium at Ferris State University. Free to register for the Ferris State community. \nKeynote: Designing Inclusive Web Content\nOur university websites are the primary way we deliver information to students\, faculty\, and staff. So it’s critical that people of all backgrounds and abilities are able to find\, access\, and understand our web content. In this presentation\, you’ll learn the key principles to creating content that is useful\, usable\, and accessible to all. We will discuss techniques including plain language\, heading structure\, content prioritization\, meaningful links\, alternative text\, and more. \nWorkshop: Writing for the Web\nPeople come to websites to complete tasks and get answers to questions. In this workshop\, you will practice writing content with users in mind. Through guided exercises\, attendees will: \n\nDefine their website’s audience and primary tasks\nOutline content that puts users’ needs and expectations first\nDraft content that is useful\, usable\, accessible\, and findable
URL:https://rebeccablakiston.info/event/web-content-for-everyone-symposium-ferris-state/
LOCATION:Ferris State University\, Big Rapids\, MI\, United States
ATTACH;FMTTYPE=image/png:https://rebeccablakiston.info/wp-content/uploads/2019/05/fsu_logo.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Halifax:20190513T100000
DTEND;TZID=America/Halifax:20190513T110000
DTSTAMP:20260423T145218
CREATED:20190204T222740Z
LAST-MODIFIED:20190507T141736Z
UID:871-1557741600-1557745200@rebeccablakiston.info
SUMMARY:A Human-Centered Strategy for Advancing Library Value
DESCRIPTION:Rebecca Blakiston delivers the keynote presentation for the Michigan Academic Library Association (MiALA) Annual Conference in Saginaw\, Michigan. \nAcademic libraries are essential contributors to the higher education mission\, supporting student success\, faculty research productivity\, and community engagement. And as the role of the academic library evolves\, we are given countless opportunities to provide value through ever-transforming spaces\, technology\, collections\, programs\, and services that meet the needs and expectations of our students and faculty. Even with resource constraints\, our options are unlimited\, and our potential is huge. In this presentation\, we’ll discuss ways the modern academic library is positioned to provide unique and significant value to our campus communities. Applying a user experience framework\, let’s challenge ourselves to ask: how might we assess\, iterate on\, and build upon our value by focusing in on what really matters the most?
URL:https://rebeccablakiston.info/event/a-human-centered-strategy-for-advancing-library-value/
LOCATION:Conference Center at Saginaw Valley State University\, 7400 Bay Rd\, Saginaw\, MI\, 48604
ATTACH;FMTTYPE=image/png:https://rebeccablakiston.info/wp-content/uploads/2019/02/miala.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190321T133000
DTEND;TZID=America/Chicago:20190321T150000
DTSTAMP:20260423T145218
CREATED:20180823T170530Z
LAST-MODIFIED:20190119T192203Z
UID:811-1553175000-1553180400@rebeccablakiston.info
SUMMARY:Writing for Your Library Website: Tips for Improving Your Content
DESCRIPTION:Rebecca Blakiston presents online for ALA eLearning. \nIndividuals visit our library websites for content\, so it’s important to ensure our content is clear\, concise\, and created with our users’ needs in mind. Our content should help users quickly and easily complete tasks and get the answers to their questions on the first try. \nYou’ll learn how to focus on key messages\, use active and authentic voice\, remove unnecessary words\, write meaningful titles and headings\, use parallelism\, format text for readability\, and more. \nThis is a second iteration of a workshop originally presented in August\, 2018.
URL:https://rebeccablakiston.info/event/writing-for-your-library-website-tips-for-improving-your-content-2/
LOCATION:Online
ATTACH;FMTTYPE=image/jpeg:https://rebeccablakiston.info/wp-content/uploads/2018/07/ala-elearning.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20190312T150000
DTEND;TZID=UTC:20190312T160000
DTSTAMP:20260423T145218
CREATED:20190225T222823Z
LAST-MODIFIED:20190225T222823Z
UID:877-1552402800-1552406400@rebeccablakiston.info
SUMMARY:Creating Content for Everyone
DESCRIPTION:Rebecca Blakiston\, Annissa Corsi\, and Dawn Hunziker present as part of the Inclusive and Accessible Design Series. \nAccessibility of content is important and something to consider in the designing stages of your message. This matters whether you are creating content for a website\, presentation\, email message\, course\, or newsletter. In fact\, this matters for any digital content you plan to create and share on campus and beyond. \nJoin us at the University of Arizona for a presentation from Dawn Hunziker\, IT accessibility consultant\, Annissa Corsi\, alternative media coordinator\, and Rebecca Blakiston\, user experience librarian. These experts from Disability Resources and the University Libraries will share tips and tools for creating content that is accessible to all.
URL:https://rebeccablakiston.info/event/creating-content-for-everyone-2/
LOCATION:Main Library\, University of Arizona\, 1510 E University Blvd\, Tucson\, AZ\, 85721\, United States
ATTACH;FMTTYPE=image/jpeg:https://rebeccablakiston.info/wp-content/uploads/2018/09/laptop_ipad_browsing.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190304T104000
DTEND;TZID=America/Chicago:20190304T232000
DTSTAMP:20260423T145218
CREATED:20190108T014409Z
LAST-MODIFIED:20190108T014720Z
UID:853-1551696000-1551741600@rebeccablakiston.info
SUMMARY:Talking Design Thinking and Service Design with Library Administration
DESCRIPTION:Rebecca Blakiston\, Annie Downey\, Elizabeth German\, and Joe Marquez present a panel at Designing for Digital in Austin\, TX. User-centered design and service design are more than just buzzwords in the library community. They are becoming common research methodologies for library design teams to take in understanding the user experience. This session will cover how to speak to the benefits of employing a user-centered or service design approach with your library administration and library staff members. The sessions speakers will share perspectives from a small liberal arts college and large state universities.
URL:https://rebeccablakiston.info/event/talking-design-thinking-and-service-design-with-library-administration/
LOCATION:Austin\, TX\, 1900 University Ave\, Austin\, TX\, 78705\, United States
ATTACH;FMTTYPE=image/png:https://rebeccablakiston.info/wp-content/uploads/2019/01/d4d-logo.png
END:VEVENT
END:VCALENDAR